Frequently Asked Questions

 

The following is list of our most frequently asked questions. Please feel free to contact us if your questions have not been answered and of course to get more information on our services.

Thank you for visiting!

 01  Do you offer on-site client service support or just virtual assistance? 

Work on-site for the contracted period is typically an option. However, due to Covid-19, it is temporarily advised to work virtually when possible. Our virtual service is popular and efficient for the professional or business that is more mobile and may have limited office space. In some cases, there are processes that are more efficient if performed in an office environment, and the team likely has to collaborate or have access to certain resources. We have had to assess based on needs and our client's remote capabilities.

 02  Do virtual service agreements yield lesser costs than those performed in person or on location? ​

Not necessarily. There are multiple factors that determine service cost. Examples are the level of experience needed that may demand unique fees, the hourly cost a client is willing to pay could be a basis, along with any travel that might be involved, etc. The contract length may also vary from a two-month assignment or up to two years. A consultation to move forward with an agreement will layout specifics including your budget, type of services needed, billing and payment options.

 03  Is there insurance protection with regards to data integrity, security and proprietary information?

Absolutely. Terms for your protection and KIMSOLV's; would be outlined accordingly with any confirmation of a full-service agreement. We welcome you to review and address any discrepancies in the agreement copy during the three day grace period and prior to signing the official contract agreement. 

 04  Does KIMSOLV offer any compensation or discounts for referrals? 

Yes. We have a formula to determine and reward for referral of business. We always appreciate support and trust from clients, friends, and future partners. 

 05  What are your office hours?

KIMSOLV is open Monday-Thursday from 8:30 a.m. - 5:00 p.m. and Friday from 8:00 a.m. - 2:30 p.m. EST.

(Eastern Standard Time). There are exceptions for special projects as we will make every effort to accommodate any unique circumstances.