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Services

 

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Product and Application Project Support 
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Teamwork for software as a service implementation and support in a startup or growing business environments. 
  Assistance is typically offered for the following:

 

  • Onboard tasks and go live prep support include education or work with end-users on system functionality

  • Gather information regarding business needs

  • Assist to collaborate with one or more team members; to help expedite review of day to day activity requests

  • Communicate internally and externally regarding existing processes or any proposed enhancements

  • Review and examine file transfer methods and legacy information for any data migration

  • Work with multiple teams to ensure data integrity or timelines for planned updates, or challenges with implementations

  • Follow up with clients if needed to report progress, confirm tasks completed or address any issues that could impact service or cut-over to production

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User Support and Support Solutions
 

  Support users of applications or products upon adopting new products or services. Assisting with project coordination, training, or account maintenance typically includes:

 

  • Brief walk-thru with users to utilize new products or service

  • Work with internal teams and gathering user information for enhancement requests or functionality issues that may be identified.

  • Assistance with requests for product expansion or additional services

  • Help to create knowledge database documentation and use cases

  • Communicate enhancements or changes to platform or business processes

  • Support with calls, ticketing support systems, client service and reporting

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